If you're looking to transfer files from your Mac to your Android device there is a free application that you can download on your Mac called Android File Transfer.
This application will allow you to access the contents of your device, similar to using a file manager on your phone. You can then use it as an external disk to use while transferring files between computers, backing up important data, or if you want to drop an APK within a folder to install an application on your phone.
On Windows you should not require any additional software as it will show up as a media device that you can then access. If you are having trouble accessing your phone's contents just make sure that your phone is on the homescreen.
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