So I recently changed my password as suggested by Plex after their forums were hacked. While I was able to successfully change it, when I went to go watch something on my Roku I encountered the following message:
"You do not have permission to access this server"
Well obviously that is annoying, because even with the correct password I was still encountering this message. Well apparently in order to fix it you have to edit a preferences.xml file on the server. As I am running my Plex server on a Ubuntu machine the steps below are how I was able to resolve the issue.
First go ahead SSH to your server and stop the Plex service:
sudo service plexmediaserver stop
Next navigate to the preferences.xml file which should be located here:
cd /var/lib/plexmediaserver/Library/Application\ Support/Plex\ Media\ Server/
It's best to make a backup of the file just incase something goes haywire.
sudo cp preferences.xml.backup
sudo nano preferences.xml
Now we want to look for the following and delete it:
allowedNetworks="127.0.0.1/255.255.255.255"
Once this segment is deleted save the changes. Now it's time to start your Plex server again:
sudo service plexmediaserver start
Once it is finished loading you should be able to connect to your Plex Media Server through your Roku device.
"You do not have permission to access this server"
Well obviously that is annoying, because even with the correct password I was still encountering this message. Well apparently in order to fix it you have to edit a preferences.xml file on the server. As I am running my Plex server on a Ubuntu machine the steps below are how I was able to resolve the issue.
First go ahead SSH to your server and stop the Plex service:
sudo service plexmediaserver stop
Next navigate to the preferences.xml file which should be located here:
cd /var/lib/plexmediaserver/Library/Application\ Support/Plex\ Media\ Server/
It's best to make a backup of the file just incase something goes haywire.
sudo cp preferences.xml.backup
You'll then want to edit the preferences.xml file with your preferred editor:
sudo nano preferences.xml
Now we want to look for the following and delete it:
allowedNetworks="127.0.0.1/255.255.255.255"
Once this segment is deleted save the changes. Now it's time to start your Plex server again:
sudo service plexmediaserver start
Once it is finished loading you should be able to connect to your Plex Media Server through your Roku device.